Toys, grooming and accessories for dogs and cats

Policies

Privacy policy

Last updated November 2026

We collect the minimum we need to fulfil your order and improve the shop. We never sell your personal information.

What we collect

Contact and delivery details you enter at checkout: name, email address, phone number and shipping address.

Order history, so we can handle returns, warranties and support questions.

Basic analytics: pages viewed, device type and referring source, used in aggregate to improve the store.

How we use it

To process and deliver orders, send order updates and answer support requests.

To measure which products and pages are useful, so we can improve the shopping experience.

To send marketing email, only if you have opted in. Every email includes an unsubscribe link.

Who we share it with

Payment processing is handled by our checkout provider. We never see or store your full card number.

Shipping carriers receive the name, address and phone number needed to deliver your parcel.

We do not sell, rent or trade customer data.

Cookies

We use cookies to keep your cart and session working, and to measure site performance.

You can block cookies in your browser settings, though parts of checkout may stop working.

Your rights

You can request a copy of your data, ask us to correct it, or ask us to delete it by emailing our support team.

We respond to privacy requests within 30 days.

Still stuck? Contact our support team and we will get back to you.